OUR SHIPPING POLICY
How It Works
Shipping Method Shipping Time Costs
Free Delivery - orders over US$149.00
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STANDARD SHIPPING Estimated to be delivered is at lease 3-5 business days
(delivery fee-US$3.99 )
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EXPRESS SHIPPING Estimated to be delivered is 2-3 business days.
Delivery fee US$5.99
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OVER NIGHT SHIPPING 24 HOURS
FEE $20.00
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OUTSIDE OF THE US
Free Delivery - orders over US$159.00
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STANDARD SHIPPING 7-10 BUSINESS DAYS
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EXPRESS SHIPPING 3-5 BUSINESS DAYS
MORE INFORMATION
Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
After the order has been paid, the Team needs 24 hours to process your order. You will receive a notification/ email once your order has been shipped.
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
If there is any shipping issue with your package , you must contact Customer Support within 90 days after your order was placed.
RETURNS AND REFUNDS
How It Works
You have 60 days from the date of delivery to return your item.
The majority of returns are refunded via store credit in the form of a S2L COOLECTIONS gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
OUR PRIVACY POLICY
All About Information Security
Before You Start
If you want to exercise your privacy rights, or have any other concerns, questions, or complaints regarding privacy, please submit your question or request here.
In order to ensure that your question or request can be solved in a timely manner, please select the most suitable question category and provide us with related information. We strongly advise that you to read the FAQs first as you may be able to find the answer to your question without having to wait for a response.
Please understand that our privacy team will only respond to privacy-related questions. For general customer support inquiries relating to product-related purchase, delivery, payment or return issues, please contact S2L Customer Support
Questions related to exercising data rights
Learn how to exercise your data rights through the privacy settings and tools provided by S2L Questions or Suggestions on Privacy Issues
Ask questions or submit suggestions related to privacy
Complaints and Reports on Privacy Issues
File a complaint about the problem you encountered
Please note: Should the question categories listed above not address your privacy-related concerns, or if you have encountered difficulties in submitting your request(s), you can also contact us by emailing Craftyhandz16@gmail.com.